Aftersales Support Associate Vacancy at Alan & Grant

Position Title: Aftersales Support Associate.

Job Station: Lagos State.

INTRODUCTION :-

Aftersales Support Associate job opportunity is available at Alan & Grant for individuals who possess relevant qualifications

DUTIES AND RESPONSIBILITIES :-

  • Ensures good customer experience for clients on product suite. Candidate must have high control quotient, Emotional Intelligence, exceptional problem solving, critical and creative thinking abilities.
  • Management and prompt resolution of customer complaints
  • Answer incoming calls and respond to customers’ emails
  • Identify and escalate issues to the Technical Support team
  • Provide product and service information to customers
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Contribute to our revenue by efficient upselling of products and services to customers
  • Complete call logs and reports
  • Other duties as assigned.

DESIRED EXPERIENCE & QUALIFICATION :-

  • Proficient in relevant computer applications – CRM, Microsoft Suites, Task Management tool
  • 1-3 years of experience in a similar role
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately.

Apply Before :-

Not Specified.

INTERESTED?

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WHO IS Alan & Grant?

Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy in from locations in Jos, Port Harcourt and Lagos.

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