Position Title: Aftersales Support Associate.
Job Station: Lagos State.
INTRODUCTION :-
Aftersales Support Associate job opportunity is available at Alan & Grant for individuals who possess relevant qualifications
DUTIES AND RESPONSIBILITIES :-
- Ensures good customer experience for clients on product suite. Candidate must have high control quotient, Emotional Intelligence, exceptional problem solving, critical and creative thinking abilities.
- Management and prompt resolution of customer complaints
- Answer incoming calls and respond to customers’ emails
- Identify and escalate issues to the Technical Support team
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Contribute to our revenue by efficient upselling of products and services to customers
- Complete call logs and reports
- Other duties as assigned.
DESIRED EXPERIENCE & QUALIFICATION :-
- Proficient in relevant computer applications – CRM, Microsoft Suites, Task Management tool
- 1-3 years of experience in a similar role
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately.
Apply Before :-
Not Specified.
INTERESTED?
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
WHO IS Alan & Grant?
Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy in from locations in Jos, Port Harcourt and Lagos.
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