Branch Service Associate at a Financial Company – Workforce Group

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Position Title: Branch Service Associate.

Job Station: Lagos State.

INTRODUCTION:-

Branch Service Associate job opportunity is available at Workforce Group for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving
• methods.
• Anticipate customer needs by studying services, products, and proper customer processes and procedures.
• Record all customer and end-user calls in order to improve service and products provided by the company.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
• Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

DESIRED EXPERIENCE & QUALIFICATION:-

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) in any field.
• Outstanding interpersonal and communication skills.
• Customer service oriented with exceptional sales skills.
• 28 years and below.

REMUNERATION:-

Apply Before:-

INTERESTED?

Interested and qualified candidates should:

 apply online