British Council of Nigeria job vacancies – we are recruiting for the following roles:
- Customer Service Officer
- Country ICT Manager
- Arts Project Manager (Maternity Cover)
- Head of Finance,
- Grants Officer.
Apply for British Council of Nigeria Jobs.
British Council of Nigeria is in search of suitably qualified candidates for immediate employment. Below are the requirements and how to apply for British Council of Nigeria jobs online.
Customer Service Officer
Location: Kano
Pay Band: PB4
Department: English and Exams
Job Category: Exams
Role Type: Business Delivery
Duration: Indefinite Contract
Reports to: Head of Customer Service
Role Purpose
- To contribute to the smooth running of the British Council’s operations in Nigeria by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies.
- The post-holder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.
Geopolitical/SBU/Function Overview
- By 2050 the population of Sub Saharan Africa will be 2 billion people, with the majority living in an urban environment. The region will have a middle class the size of Europe. 70% of the population is under the age of 25, and this demographic will grow at 15% year on year for the next 10 years. Generally, the region is becoming more politically stable. There are on average 50 elections each year, many of which are more open and transparent than before. Most countries in SSA are developing economies. Gender inequality remains and life for women and girls on the continent remains challenging.
- While economic growth is significant, it comes from a low base. Income per capita has doubled and foreign debt levels have halved since 2000. Aspirations to become middle income countries as written in national development plans in the next 10 years are optimistic. The World Bank longer view forecasts that ‘almost all’ African countries will be middle income by 2050. Across the region government priorities focus on economic growth, education and skills, and youth employment. The opportunity and challenge for prosperity and security is the population explosion, meeting aspirations of a youthful continent. Critical to this is improving the efficiency and effectiveness of the English and Exams businesses across the region. Two major global change initiatives to increase the effectiveness of these operations will be implemented in SSA over the next 2-3 years.
Main Opportunities/Challenges for this Role
- Work alongside marketing and business streams to increase income
- Deliver best in class customer experience to Nigerian customers and prospects and make them advocates of the British Council
Main Accountabilities
Customer service:
- To provide a consistent and positive customer experience in line with the Nigerian Customer Service Strategy and relevant corporate standards and polices.
- To handle first level enquiries received in person, by email or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards and, forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines.
- To update and maintain standard responses and other information for enquiry handling and send out information by mail or telephone about British Council activities.
- To carry out all reception and registration duties as required by CSM in line with relevant corporate standards and policies.
- To participate in British Council activities as and when they occur, providing an effective presence, and ensuring that our requirements are met whenever activity takes place.
- To record all forms of customer data and records accurately (E.g. EPRR dashboard activities) to meet corporate CS standards (E.g. Customer Management Framework, Mystery Shopping).and inform strategic decision-making.
- To check the Customer Feedback box daily, responding to all feedback and customer comments and, where necessary, forwarding to relevant colleagues, ensuring they are attended to within specified timelines
- To cross-sell relevant British Council services and products where appropriate.
- To be responsible for recording and maintaining promotional material; order promotional material for Teaching Centre and Exams activities, supporting the effective implementation of the BC’s corporate brand identity to required standards.
- To ensure ad-hoc helpers / ambassadors / interns are adequately trained & updated to deliver excellent customer service.
- To maintain an up-to-date contact database of all our customers, in relevant segments, within the agreed contacts spreadsheet.
Sales:
- To build rapport and be patient with the prospect in order to find out the objectives, needs and requirements of the prospect
- To be the single point of contact for prospects, guiding them through the journey from first enquiry to final sale
- To maximise conversion rates of enquiries to sales figures by communicating features and benefits of BC offers, convincing and persuading /guiding prospects to enrol.
- To maximise opportunities for cross selling and up selling
- To close the sale, maximising enrolment and protecting target achievement
- To follow up with customers within the 1st month of their study at the British Council
- To follow up with customers who do not sign up for a course after placement test
- To revisit lapsed students via phone to reintroduce them to our products (warm calling)
- To conduct phone-based surveys from time to time on why students did not register with us or return to us
Support to Exams:
- To support the delivery of examination services / products (E.g. processing exam applications) to internal and external customers to defined quality standards, in order to meet customer needs, support the delivery of the In-Country Examinations Business Development Plan and, to enable the Council to meet its corporate objectives.
- To collect and report money collected from customers for exam services on a daily basis according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received; reconciliation and, processing refunds. Cash desks must be balanced and closed with actual received income accurately.
- Coordinating with other Exams teams on an ongoing basis to ensure a seamless customer journey. This includes timely escalation of unresolved complaints to the concerned teams
- To manage complaints in an effective manner to create in order to create better customer experience.
- The position holder directly contributes to the customer service indicators like customer feedback and mystery shopping, customer effort assessment scores for the centre for exams
- The post holder will directly be managing the British Council exams systems like ORS / SRS for the registrations of candidates and will maintain high level of accuracy.
- Accountable for the income receipt process and, Recognition and Reconciliation support to finance officer and exams manager
- Any other administrative duties that may be assigned by Management
Key Relationships:
- External: Customers, Visitors, Young, Parents, Visitors, Customers, Enquirers, Exam Candidates, Venue Staff, External Stakeholders – i.e. partners, UK Exams Board representatives
- Internal: Examinations Business Managers, Business Support Team, Facilities, Finance, IT, Head of Customer Service, Customer Service colleagues Nigeria, Exams Team Nigeria, Regional Customer Service Lead, UK Customer Management Team, Strategic Business Unit Leads, Marketing Communications Team.
Role Requirements
Threshold Requirements:
- Passport requirements/ Right to work in country – All applicants should have a pre-existing legal status to live and work in Nigeria. British Council will not facilitate / sponsor visa applications and work permits.
Assessment Stage: Shortlisting:
- Direct contact or managing staff working with children? Yes/No
Qualifications
Minimum / Essential:
- Education to degree level or equivalent.
Desirable:
- Customer Service qualification
Assessment Stage: Shortlisting
Person Specification
Language Requirements:
Minimum / Essential:
- Fluency in written and spoken English – Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise
Assessment stage: Shortlisting
Role Specific Knowledge & Experience
Minimum / Essential:
- Dealing with customers and enquiries in a service environment
- Experience in digital communication (i.e. social media, website)
- At least two years working in a reputable customer service environment
- Providing and monitoring service with quality standards
- Working quickly and accurately to tight deadlines.
- Strong attention to detail
- Experience in handling and reporting on payments from customers
- Experience dealing with difficult customers
- Strong verbal and written communication skills
Desirable:
- Experience in public sector, education or related services industry
- Managing and training casual staff
- Knowledge of the education and qualification systems in UK and Nigeria
- At least one-year sales experience
Assessment Stage: Shortlisting:
British Council Core Skills
Essential/Desirable:
- Communicating and Influencing (Level 2): Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
- Managing Finance and Resources (Level 2) Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team.
- Developing Business (Level 1): Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.
- Using Technology (Level 2): Works as advanced practitioner on BC systems and social media platforms
- Managing Accounts and Partnerships (Level 1): Able to research business issues and contacts in stakeholder and potential partner organizations to support account management and business development.
Assessment Stage: Shortlisting and interview:
British Council Behaviours
- Connecting with Others (Essential): Actively appreciating the needs and concerns of myself and others.
- Working Together (Essential): Ensuring that others benefit as well as me.
- Being Accountable (Essential): Showing dedication to the longterm mission of the British Council or team
- Making It Happen (Essential*): Delivering clear results for the British Council
Assessment Stage: To be assessed at Interview:
Remuneration
N5,431,443.03 per annum
Application Closing Date and Time
7th August, 2019 (23:59 UK time)
Application Procedure:
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
Country ICT Manager
Location: Lagos
Pay Band: 7
Department: Business Support Services
Job Category: IT
Role Type: Advisory, policy and expertise
Duration: Indefinite Contract
Reports to: Deputy Director Operations
Role Purpose
- To provide visible and engaging leadership of the Information and Communication Technology (ICT) function within the British Council main offices in Nigeria, ensuring strong overall management through provision of bestpractice IT services and operations, team leadership, security management, business partnering and training to the IT team and wider staff body.
Main Opportunities/Challenges for this Role
The major opportunity is to reshape the British Council’s IT function in Nigeria to respond to the expansion and strategic demands of the operation. For the first year in particular:
- There is a strong opportunity to lead the transition of the IT team from a compliance-led to a businesspartnering function, operating from newly improved premises where all facilities and equipment are up to corporate global standards. This will involve the embedding of a new, service-driven team culture both within the IT team and through its interface with other sections.
- An associated challenge (and opportunity) is the existing software skills-base among the wider teams; many staff do not exploit O365 to its potential, do not use collaboration software effectively and are over-reliant on email for communication and project management. The postholder can therefore make a strong contribution to increased efficiency and effectiveness of the country operation through training and overseeing the uptake of more contemporary and effective ways of working.
The following years will build on the basis established for the IT function and develop it further.
Main Accountabilities
Leadership of the IT function:
- Oversee best-practice performance management in the team
- Maintain a skills framework and advise on required outcomes for learning & development
- Oversee appropriate, stretching, motivating continuous professional development (CPD) among the team
- Provide mentoring or coaching to the team to ensure ongoing motivation and performance at ‘top-of-theirgame’
- Develop a positive team spirit, a positive motivation climate and a close, collaborative unit
- Lead and manage the team to provide a serious customer and business-support driven ethos; actively communicates the difference between this and pure technical implementation
- Play a leading role, in collaboration with colleagues and external suppliers, in the development of digital products and media for the British Council in Nigeria
Relationship and stakeholder management:
- Act as trusted advisor / business partner / consultant to other sections, becoming involved in the decisionmaking process with colleagues in support of the business
- Support business development through solution-led design and development of IT interventions
- Provide input to strategic and business-driven decision-making for the senior team:
Country Leadership:
- Internal Strategic Business Unit (SBU) leads
- Operations and Business Support Service (BSS) leads
- Manage and lead on an effective relationship with Global Information Services (GIS)
- Lead locally on effective management of Vodafone’s service delivery, in liaison with GIS
- Manage the performance of key suppliers
- Develop and drive an (IT) team culture of taking and using feedback to enhance stakeholder relationships
IT Operations Management:
- Lead the Nigeria IT team to ensure an effective, fit-for-purpose IT infrastructure is in place for the country operation, including all hardware, software and systems
- Conduct periodic reviews of the interface between the IT and other functions to ensure best effectiveness, including the core business streams (Education & Society, Arts, Examinations) and Business Services streams (especially but not limited to Facilities and Information Management), leading group discussions with key stakeholder groups
- Create an Annual IT strategy based on key business drivers and technical developments, integrating it with needs and developments of the business streams above
- Drive implementation of the Annual IT Strategy through the IT team, incorporating it appropriately into performance portfolios (deliverables, development plans and behaviours), drawing appropriately on input and support from Global Information Services
- Ensure weekly, monthly and quarterly checks are carried out fully by the team and reported on appropriately to GIS
- Design, manage and oversee effective IT Proactive Preventive Maintenance (PPM) systems
- Oversee best-practice procurement, vendor management and contract management for the IT function
- Ensure the seamless operation of external-facing webstreaming platforms
- Use network management tools to determine network load and performance statistics
- Maintain strong awareness of the external landscape for web-enabled team collaboration and data analytics sites and advises the business on implementation
- Run local testing of new software in liaison with GIS to enable an efficient approval process
IT and data security management:
- Undertake assessment of risks, make preparations for crisis management, and provide quality written input on IT to the Business Continuity Plan. Organise testing of the IT continuity plan on a calendarised annual basis
- Communicate security risks and issues to staff to minimise risk to the business
- Track and resolve any instances of use of unauthorised assets, e.g. unlicensed copies of software
Training:
- Act as lead trainer for IT initiatives, to ensure best-practice use of the available tools is embedded into day-today work
- Champion corporate IT initiatives (e.g. O365)
- Train and enthuse staff on IT-led new ways of working, e.g. O365, OneNote, SharePoint
- Train staff on best-practice email and calendar management to ensure optimal business effectiveness
- Train and enthuse staff for good-practice collaboration on tools other than email
- Train staff on effective knowledge and data management, e.g. use of SharePoint over shared drive
Key Relationships
Internal:
- Country Management Team (CMT) Nigeria
- Senior Leadership Team (SLT) Nigeria
- Director and Deputy Director Operations, Nigeria
- IT team
- Head of Facilities Operations, Nigeria
- Facilities Team, Nigeria HR Team, Nigeria
- Information and Records Manager, Nigeria
- Regional Engagement Manager for Sub-Saharan Africa, Global Information Services (GIS)
- Regional Delivery Manager for Sub-Saharan Africa, (GIS)
External:
- Key vendors and suppliers of ICT-related services and products
Role Requirements
Threshold requirements:
- Passport requirements/ Right to work in country – Existing right to live and work in Nigeria.
Assessment stage: Shortlisting
- Direct contact or managing staff working with children? – No
Person Specification
Minimum / essential:
- English language to IELTS 6.5 in all four skills (academic module)
Desirable:
- English language to IELTS 7.0 or above in writing (academic module)
Assessment Stage: Shortlisting, IELTS Assessment (Academic Module)
Qualifications
Minimum / Essential:
- Project Management: Prince 2 Foundation Level or recognised equivalent
- MCP on Windows 2008 certificate or corresponding level of knowledge
- ITIL Foundation certificate or corresponding level of knowledge
Desirable:
- Project Management: Prince 2 Practitioner 1 or recognised equivalent.
Assessment Stage: Shortlisting
Role Specific Knowledge & Experience
Minimum / Essential:
- Microsoft Office 2016 package exploitation and support
- Extensive knowledge of O365 functionality, including Skype for Business, Teams, OneNote, One Drive, Planner, Sway
- Demonstrable knowledge of contemporary software applications for collaborative working and project management
- Ability to write structured, cohesive narrative reports in plain English
Assessment Stage: Shortlisting, Post-shortlisting: (IELTS Academic module 6.5 in writing)
Role Specific Skills (if any)
- Practical knowledge of computer networks (client-server and work group networks)
- Practical knowledge of working with Microsoft Windows Server products in the Active Directory environment.
- Demonstrable experience in IT training delivery, including knowledge of training transfer and evaluation principles
- Stakeholder management and consulting skills (see ‘Communicating and influencing’ below)
Assessment Stage: Shortlisting and Interview:
British Council Core Skills
- Communicating and influencing level 4: Uses influencing techniques Uses formal and informal negotiating and motivation techniques to influence others’ behaviour and persuade them to think and act differently, while respecting difference of view and culture
- Managing people level 3: Manages a team Provides full line management to a team where all members are working in a similar area of expertise or business. Scope includes planning, setting objectives, role modeling an inclusive culture, recruitment, development and performance management.
- Managing projects level 3: Leads smaller projects Analyses requirements with the sponsor/stakeholders, defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on small-to-medium scale and/or low risk projects
- Using technology level 3: Identifies improvements Identifies where new or improved technology could benefit business efficiency, the customer experience or market opportunities and makes evidence-based recommendations
- Managing risk level 3: Develops the culture Has track record of analysing potential risks, promoting risk awareness, and holding others to account for their practices
Assessment Stage: Shortlisting and Interview, Post-shortlisting occupational profile assessment:
British Council Behaviours
- Creating Shared Purpose (More Demanding): Creating energy and clarity so that people want to work purposefully together
- Connecting with Others (More Demanding): Actively appreciating the needs and concerns of myself and others
- Shaping the Future (More Demanding): Exploring ways in which we can add more value
- Working Together (More Demanding): Ensuring that others benefit as well as me
- Being Accountable (More Demanding): Putting the needs of the team or British Council ahead of my own
- Making it Happen (More Demanding): Challenging myself and others to deliver and measure better results
Assessment Stage: Interview, Required for the role but not used in recruitment
Remuneration:
Naira 13,410,958.00 per annum
Application Closing Date and Time
5th August, 2019 (23:59 UK time)
Application Procedure:
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
Arts Project Manager (Maternity Cover)
Location: Lagos
Pay Band: 6
Department: Art
Job Category: Art
Role Type: Business Delivery
Duration: 8 Months (Maternity Cover)
Reports to: Programme Manager, Arts Ghana & West Africa
Role Purpose
- Maternity cover for current Arts Project Manager, working with the West Africa Arts cluster and the wider British Council team to deliver programmes, audiences and partnerships which contribute to the British Council’s SSA Arts programme.
- The projects will be delivered through close liaison with Head of Arts – Nigeria and West Africa, the Arts team in Nigeria, the West Africa cluster and supported by one intern.
Geopolitical/SBU/Function Overview
- The West Africa socio political context is one with democratic governments but often unstable transition / election cycles, relatively small middle class with high levels of inequality, significant national and international migration, large youth population, a weak skills base and high unemployment, low broadband penetration but growing fast, and rapid mobile phone penetration.
- The arts and creative industries in Nigeria and Ghana are rapidly growing and increasingly recognised as economic powerhouses and job creators for young people across music, film, fashion, and the performing and visual arts, leading to increasing public and private support for the sector. In Sierra Leone, (partly influenced by Ghana and Nigeria), and due to a lack of cultural infrastructure for performative arts, there is growing interest in video and film and the music industry. Street art is also a significant part of the arts scene.
- In Senegal, historical public support for arts means a strong focus on artistic practice in dance, literature, music and film particularly but less developed creative economy but this is changing quickly.
- In the UK, there is interest in the West Africa creative sector particularly in Nigeria by diaspora and non-diaspora players especially in film, music, and fashion and technology sector. There is diaspora and non-diaspora interest in fashion, design and music in Ghana and Sierra Leone to varying degrees. There is also UK interest in francophone countries like Mali and Senegal particularly in music and dance.
Our arts programmes in Sub Saharan Africa (SSA) are underpinned by research, focused on young people (18 – 35-year olds), and committed to:
- Supporting the creation of new art and sharing this art to audiences both online and in person
- Sharing skills and knowledge between creative communities in SSA and the U.K
- Creating new connections between young people in SSA and the UK.
We focus our resources into three areas:
Creative Enterprise:
- We respond to sector needs through our Creative Enterprise Support Programme, where we offer individuals and organisations training in business and digital skills, networking events, access to new markets, connections to resources and finance opportunities.
Connecting:
- Our British Council arts teams in SSA and the U.K. continually build their insight, expertise and first-hand knowledge of their contemporary art sectors in order to offer art making and mobility grants.
Festivals:
- Festivals are vibrant artistic platforms. They are meeting points, and a hive of activity for people to network, share skills, exchange ideas, and share each other’s art with wide and varied audiences.
Main Opportunities/Challenges for this Role
Cross Country Audiences
- Facilitate new engagements between artists in the region as well as artists and audiences in SSA and the UK through supporting region wide programmes including New Art New Audiences, in-Motion and Collab Now Now.
New Narratives:
- Opportunity to contribute to work around presenting new narratives of West Africa in the UK and engaging audiences in both places. Using digital communication to share alternative perceptions in order to amplify our work in cultural convening and brokerage.
Internal and External Communications:
- Raise the profile of the British Council Nigeria through consistent reporting of our Arts programme activity on regional intranet, bulletin and other internal media, updating events calendar, as well as externally through website and social media.
Main Accountabilities
Project Planning and Delivery:
- To implement a portfolio of projects within the West Africa Arts programme with the support of internal project officers, UK project managers and/or external delivery partners to meet agreed project targets.
- To be the dedicated point of contact for assigned projects managed in Nigeria.
- To manage relationships with project partners, and representing the project to other external stakeholders
- To ensure that all project activity reflects key equal opportunities and diversity issues
- Project planning, monitoring and evaluation, using the following tools:
- Project plans and initiation documents
- Project logic models
- Gantt charts to reflect planned activity
- Scorecard instruments (audience forecasts and actuals, quality of service questionnaires)
Manage Finances:
- Prepare and manage detailed expenditure budgets for projects to British Council standards
- Manage cash flow, profiling and monthly, quarterly and annual reporting of budgets managed Manage procurement in accordance with corporate procurement policy and processes
- Support Programme Manager with information for monthly budget management reports and quarterly reforecasting returns
Marketing and Communications and Evaluation:
- Work with the Marcomms colleagues to develop and manage digital marketing and audience development campaigns including but not limited to social media platforms
- Provide content to the Marcomms team for communications materials for distribution internally and externally in Nigeria, the region and UK
- Ensure the evaluation strategy for each project is implemented in accordance with Corporate Scorecard standards and to report likely variations from target
Provide market intelligence and information, maintain and develop close understanding of and links with the sector in Nigeria:
- Working with other members of arts team, the post holder will:
- Maintain and expand knowledge of the Nigerian arts sector
- Develop and sustain relationships with key practitioners and organisations, both established and emerging talent;
- Represent our work in arts to external partners and stakeholders
- Proactively identify and pursue opportunities for developing new physical and digital audiences for delivery of British Council arts projects in Nigeria
- Provide advice to UK organisations, artists and professional networks on the international development of their work
- Seeks ways to increase benefits through collaboration with other SBUs in education and skills and Society
- Post may have Line management responsibilities
Digital Communications and Social Media:
- Working with all teams, to develop, implement and maintain an imaginative and comprehensive social media presence for selected projects using a wide variety of tools, setting ambitious targets and monitoring success.
- Actively contribute to developing and delivering British Council Nigeria’s ‘overarching’ online presence, enhancing our external profile.
- To embed these strategies within the culture of the operation and actively support colleagues in using a wide variety of appropriate tools.
- Identifying and developing engaging online campaigns for British Council’s projects and examination services that will enhance the council’s online presence and drive online engagement metric objectives as identified.
- Monitor and identify trends in Nigeria social media, market intelligence and insight to support effective strategies, plans and audience reach
- Identify, build relationships and pro-actively engage with influential bloggers, journalists and on-line commentators and media agencies relevant to our work
- Working with local and regional digital team to edit and create new content for the relevant British Council’s country pages on the country website with the aim of increasing interactive engagement and audience reach.
- Compile monthly reports detailing broadcast, tracking mentions, trends/engagement levels with analysis of data to inform future online presence and approach
- Provide corporate returns as required on our social media / digital reach, channels, audiences and digital engagement figures
Equity, Diversity and Inclusion:
- Ensure that planning, delivery and implementation of managed projects are executed in line with British Council EDI standards
Continuous Professional Development:
- Engage in professional networks and continuous professional development to ensure that knowledge and expertise are kept updated.
Key Relationships
Internal:
- Head of Arts West Africa
- Regional arts team: Director Arts SSA, Senior Arts Programme Manager SSA, Business Manager SSA
- All Arts Project and Programme Managers in Nigeria and West Africa, the rest of Sub Saharan Africa and the UK
- Local communications team
- Relevant key colleagues in the SBUs
- Regional and UK communications teams
External:
- Artists and partners in Nigeria and UK, British Council arts partners, vendors and customers
- Suppliers including marketing, communications, PR and events management
- Key partners and customer groups
Role Requirements
- Passport requirements/ Right to work in country – Current Right to live and work in Nigeria
Assessment: Shortlisting
- Direct contact or managing staff working with children?
NB: Some unsocial hours, weekend work and travel will be required.
Person Specification
- Fluency in written and spoken English – Shortlisted candidates will either demonstrate they have met the required standard through presentation of an agreed English language certificate, or will be required to take the APTIS test and demonstrate a B2 level of English proficiency
Assessment: APTIS
Qualification
Essential:
- Bachelor’s degree from a recognised institution or five years’ relevant experience in lieu
Desirable:
- University degree in related area and/or post-graduate courses in areas of Marketing, Digital or Social Media
Assessment: Shortlisting
Role Specific Knowledge & Experience
Essential:
Managing Projects:
- Works with project management systems and procedures and has a track record of compliance with them as a project team member.
- Examines project data and performance, reporting on progress and recommending corrective action as needed.
- Analyses requirements with the sponsor/stakeholders, defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on small-tomedium scale and/or low risk projects.
Knowledge of the arts:
- An understanding and appreciation of current trends and practice in at least one art form in Nigeria
Experience:
- At least two years’ experience in similar role (covering key elements of this job)
- Proven success in application of social media for business use
Desirable:
- Web site management
- Graphic design skills
Assessment: Shortlisting: Shortlisting and/or interview
Role Specific Skills
Essential:
Project Management:
- At least three years’ recent professional experience of working in a creative, producing, programming or management capacity in the Arts sector in Nigeria, ideally with international links.
- Proven ability to identify, develop, and manage relationships with major partners and stakeholders
- Planning and delivery of events to specific groups of people
Desirable:
- Experience of working on projects between UK and Africa
Assessment: Shortlisting: Shortlisting and/or interview
British Council Core Skills:
- Communicating and influencing: Relates communications to circumstances: Level 2
- Managing Risk: Follows good practices – Level 1
- Managing People: Supervises a small team – Level 2
- Managing Accounts and Partnerships: Works with stakeholders and partners – Level 2
- Finance and resource management: Uses financial systems and processes appropriately as part of the job and on behalf of a team. – Level 2
- Commercial and business development: Analyses trends- Level 2
- Managing Projects: Leads smaller projects: Level 2 Managing Finance and Resource Management: Use financial systems and processes: Level 2 Using technology – Level 2 Analysing Data & Problems – Level 2 Planning and organising – Level 2
Assessment: Shortlisting and/or Interview
British Council Behaviours:
- Connecting With Others (Essential)
- Making It Happen (More Demanding)
- Working Together (More Demanding)
- Being Accountable (More Demanding)
Other behaviours needed for the job but not evaluated at interview:
- Shaping the future (Essential)
- Creating a Shared Purpose (Essential)
Application Closing Date and Time
26th July 2019 (23:59 UK time)
Application Procedure:
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
Head of Finance
Job Location: Lagos
Department: Finance
Job Category: Finance
Region: Sub Saharan Africa
Pay Band: Senior Leadership Band
Duration: Indefinite
Role Purpose
- The Head of Finance will have responsibility for all aspects of strategic and operational finance in Nigeria, acting as the finance partner to the Country Director and Nigeria Executive Team.
- S/he will be responsible for ensuring the finance strategy delivers growth through new business operating models and conforms to the Council’s financial control standards and the broader corporate and regional objectives, whilst ensuring compliance with local tax and regulatory requirements.
- The post holder will be a key member of the Nigeria Executive Team, working collaboratively with the Regional SSA Finance Teams, and will actively contribute in the design and implementation of regional financial strategy in the country.
- S/he will be comfortable with a highly visible senior role, during a period of significant organisational change.
- S/he will have a broad base of finance experience and have previously led multi-location finance teams.
- The post holder must also display an understanding of the organisation’s aims and the ability to connect with operational colleagues.
- Where necessary, s/he will be prepared to roll up their sleeves and support their team in making things happen
Role Specific Knowledge & Experience
Minimum / Essential:
- Ten years of relevant experience in commercial and/or ‘not for profit‘ organization
- Commercial experience, including analysis of business operations, investment appraisal feasibility analysis
- Leading a team of professionals and working across functions/locations
- Operating in international and multi-cultural organisations
- Knowledge of Nigerian Tax and reporting regulatory requirements
- Strong evidence of managing the performance and development of finance teams
Desirable:
- Evidence of being a key decision maker i.e. member of board or senior management team
- Experience of managing government funded projects
- Extensive project management with regards to change with evidence of leading and delivering
Deadline: 30th June, 2019 (23:59 UK Time)
Application Procedure:
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
Grants Officer
Job Location: Abuja, Nigeria
Pay Band: 6/G
Duration: Fixed Term 3+ years
Role Type: Business Delivery
Reports to: Operations Manager
Department: Education & Society
Role Purpose
- This role is to manage the grants function of the programmes in line with the programme strategies, implementation plans and financial plans, and to client’s corporate standards.
Person Specification
Qualifications:
Essential:
- Graduate level education
Desirable:
- ACA/ACCA/CPA Professional Accounting qualifications
- Project management qualification aligned to P&P professional standards (APM) at the appropriate level of the role
Assessment stage: Shortlisting and interview
Role Specific Knowledge & Experience:
Essential:
- Minimum of 4 years’ experience with a donor funded project
- Skills and knowledge in grant management with an emphasis on continuous improvement for external clients and customers.
- Experience of managing grants and internal stakeholders / external partners.
- Experience of working as part of a successful team/function.
Assessment stage: Shortlisting
Desirable:
- Experience working in Full Cost Recovery contracts
- Experience of the design, delivery, evaluation and improvement of external grant based products and services in a variety of contexts.
- Experience of operating in a complex, multi-cultural context.
Assessment Stage: Shortlisting:
Remuneration
N8,106,739 per annum.
Application Closing Date and Time
28th July 2019 (23:59 UK Time).
Application Procedure:
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
About British Council of Nigeria.
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
PLEASE help others by Sharing This Job Opportunity on: