Position Title: Call Center Agent.
Job Station: Lagos State.
INTRODUCTION :-
Call Center Agent job opportunity is available at Lead Enterprise Support Company Limited for individuals who possess a first Degree or its equivalent Diploma qualification BA/BSc/HND.
Role Purpose
- Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.
DUTIES AND RESPONSIBILITIES :-
- Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
- Obtain client information by answering telephone calls; interviewing clients; verifying information.
- Respond to all Enrollee and Provider inquiries and handle any complaints.
- Provide information about company products and services.
- Receive and handle customer complaints.
- Seek resolution of customer queries.
- Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
- Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
- Maintain communication equipment by reporting any faults promptly.
- Maintain and improve quality results by adhering to standards and guidelines.
- Develop tactics to deepen relationships with clients through regular interactions.
DESIRED EXPERIENCE & QUALIFICATION :-
- This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
- A nurse or related field would be an added advantage.
- Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
- Possesses current knowledge of the profession.
- Knowledge of the business
- Good customer service management
- Good Phone Skills.
- Good Analytical skills.
- Commitment to Task.
Apply Before :-
Not Specified
INTERESTED?
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the “Job Title” as the subject of the email.
WHO IS Lead Enterprise Support Company Limited?
Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
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