Position Title: Call Center Supervisor.
Job Station: Lagos State.
INTRODUCTION:-
Call Center Supervisor job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- Oversee the daily activities in call center & daily report compilation
- Complaint registration and feedback checking
- DWR checking on hourly basis
- Feedback on pending jobs / escalations
- Quotation for Out Warranty
- Happy Calling activity
- Job status report sharing to all the coordinators on daily basis
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating
- Training new recruit.
DESIRED EXPERIENCE & QUALIFICATION:-
- Bachelor’s Degree
- Minimum of 5 years of experience into call center Management Management with Appliances Background.
Apply Before:-
20th June, 2021.
INTERESTED?
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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