Position Title: Contact Centre Agent.
Job Station: Lagos State.
INTRODUCTION :-
Contact Centre Agent job opportunity is available at Workforce Group for individuals who possess HND / B.Sc. in any discipline.
Summary
- We are currently recruiting Contact Center Agents for a reputable bank
- He/She will be the liaison between the bank and its current and potential customers
- He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
DUTIES AND RESPONSIBILITIES :-
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
DESIRED EXPERIENCE & QUALIFICATION :-
- HND / B.Sc. in any discipline.
- Must not be more than 28 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
- Must be resident in Lagos.
Apply Before :-
29th February, 2020.
INTERESTED?
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
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