Position Title: Customer Care / Call Center Representative.
Job Station: Edo State.
INTRODUCTION:-
Customer Care / Call Center Representative job opportunity is available at Noratu Consulting for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- Responding promptly to customer inquiries.
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Knowing our products inside and out so that you can answer questions.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner
- Document all call information according to standard operating procedures.
- Research, identify, and resolve customer complaints using applicable tools and software.
DESIRED EXPERIENCE & QUALIFICATION:-
- Minimum Educational Qualification; OND
- 23- 28 years.
- Must be based in Benin City, Edo State
- Proficient in English (oral and written)
- 1-3minimum experience
- Willing to work the approved shifts for the call center.
- Ability to be polite and compassionate without lacking confidence.
- Apt. in negotiating and persuading.
- Excellent knowledge of Twitter, Pinterest, Instagram + and other social media best practices.
REMUNERATION:-
N40,000 – N50,000 Monthly.
Apply Before:-
14th November, 2020.
INTERESTED?
Interested and qualified candidates should send their Applications to: jobs.noratu@gmail.com using the “Job Title” as the subject of the email.
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