Customer Relationship Manager Job at Chartwell Securities Limited

Position Title: Customer Relationship Manager.

Job Station: Lagos State.

INTRODUCTION :-

Customer Relationship Manager job opportunity is available at Chartwell Securities Limited for individuals who possess High school diploma, general education degree or equivalent.

DUTIES AND RESPONSIBILITIES :-

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

DESIRED EXPERIENCE & QUALIFICATION :-

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Apply Before :-

15th December, 2019.

INTERESTED?

Interested and qualified candidates should send their CV to: chartwellsecuritieslimited@gmail.com using the Job Title as the subject of the mail.

WHO IS Chartwell Securities Limited?

Chartwell Securities Limited is a company of Investment Managers and Stockbrokers focussed largely on the investment needs of Private and Institutional Clients. Regulated by the Securities and Exchange Commission, the company is a Dealing Member of The Nigerian Stock Exchange.