Customer Service / Call Representative Vacancy at Bloomcom Ideas – Abuja and Lagos

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Position Title: Customer Service / Call Representative.

Job Station: Abuja, Lagos State.

INTRODUCTION:-

Customer Service / Call Representative job opportunity is available at Bloomcom Ideas for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

DESIRED EXPERIENCE & QUALIFICATION:-

REMUNERATION:-

Apply Before:-

Interested and qualified candidates should:

 apply online

INTERESTED?