Customer Service Executive Job at Greenlight Planet

Position Title: Customer Service Executive.

Job Station: Lagos State.

INTRODUCTION :-

Customer Service Executive job opportunity is available at Greenlight Planet for individuals who possess Degree in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management.

DUTIES AND RESPONSIBILITIES :-

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved in a timely manner
• Help minimize defaults by reaching out to customers with delayed payments
• Proactively contact dormant customers directly to resolve any pending issues.
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product.
• Perform any other duties that may be assigned.

DESIRED EXPERIENCE & QUALIFICATION :-

• Degree in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
• 2 years relevant work experience in a similar role is an added advantage

Desired Characteristics:

• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English and two major Nigerian local dialect (Hausa and Yoruba)
• Excellent grasp over Microsoft Office Applications with database management experience
• Clear thinking/problem solving ability
• Strong etiquette in communication over the phone with good listening skills.
• Should be flexible, willing to stretch and achieve over and above base expectations.

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WHO IS Greenlight Planet?

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries.