Customer Service Representative Vacancy at a Multi Dimensional Company

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Position Title: Customer Service Representative.

Job Station: Oyo State.

INTRODUCTION:-

Customer Service Representative job opportunity is available at a Multi Dimensional Company for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

DESIRED EXPERIENCE & QUALIFICATION:-

• Candidates should possess a Bachelor’s Degree / OND / NCE qualification.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

REMUNERATION:-

Apply Before:-

INTERESTED?

Interested and qualified candidates should send their CV to: isonrecruitment.Ibadan@isonxperiences.com using the Job Title as the subject of the mail.