Customer Service Representative Vacancy at Phyatex International

Position Title: Customer Service Representative.

Job Station: Lagos State.

INTRODUCTION :-

Customer Service Representative job opportunity is available at Phyatex International for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES :-

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media.

Apply Before :-

31st January, 2020.

INTERESTED?

Interested and qualified candidates should forward their Applications to: career@phyatexintl.com.ng using the Job Title as the subject of the mail.

WHO IS Phyatex International?

Phyatex International provides consulting, training and recruitment services to organisations. We access the employment needs of our clients and provide solution.