Customer Service Representatives Vacancy at GIG Logistics

Position Title: Customer Service Representative.

Job Station: Delta State.

INTRODUCTION:-

Customer Service Representative job opportunity is available at GIG Logistics for individuals who possess OND / HND / B.Sc in any field of study.

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

DUTIES AND RESPONSIBILITIES:-

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

DESIRED EXPERIENCE & QUALIFICATION:-

• OND / HND / B.Sc in any field of study
• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support
• Residing in Edo, Asaba, Onitsha.

REMUNERATION:-

• N80,000 – N120,000 monthly.

Apply Before:-

27th February, 2021.

INTERESTED?

Interested and qualified candidates should forward their CV to: hansongiglogistics@gmail.com using the Job Title and your present location as the subject of the mail e.g “Customer Service Representative / Asaba”.

WHO IS GIG Logistics?

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.