Customer Success Associate Vacancy at Alan & Grant

Position Title: Customer Success Associate.

Job Station: Lagos State.

INTRODUCTION :-

Customer Success Associate job opportunity is available at Alan & Grant for individuals who possess relevant qualifications.

  • Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.

DUTIES AND RESPONSIBILITIES :-

  • On-board and train new customers
  • Collect and record any customer issues that arise and ensure all issues are resolved within the service level agreement (SLA)
  • Demonstrate the values of our services to our customers by providing prompt and proactive support
  • Provide customer-specific services to help customers optimize the values/benefits of the software
  • Monitor user adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations
  • Provide feedback on product enhancements and updates to the Product Management team based on client interactions, feedback and ​recurring issues
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and upgrades
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
  • Monitor details of contracts to inform clients of pending expiration dates and assist them in processing contract renewals where needed.
  • Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

DESIRED EXPERIENCE & QUALIFICATION :-

  • Thorough knowledge of (or eagerness to learn about) our products and their varied capabilities.
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.
  • Must possess Human Resource Management knowledge
  • Great interpersonal and relationship-building skills.
  • Customer service experience and a customer-centric attitude.
  • A bachelor’s degree in any field.
  • 2-3 years experience in a similar role.

Apply Before :-

Not Specified.

INTERESTED?

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WHO IS Alan & Grant?

Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy in from locations in Jos, Port Harcourt and Lagos.

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