Front Desk Executive / Customer Care / Call Center Staff Vacancy at a Leading Import and Distribution Company – Ascentech Services Limited

Position Title: Front Desk Executive / Customer Care / Call Center Staff.

Job Station: Lagos State.

INTRODUCTION:-

Front Desk Executive / Customer Care / Call Center Staff job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

• Attend Customers from all the channels
• Job Card creation / compliant creations
• DWR checking on hourly basis
• Out Warranty Income Report
• Quotation for Out Warranty
• Feedback to Supervisor on pending jobs / escalations
• Happy Calling activity
• Part Requisitions and status checking
• Reception / call center Hygiene
• Job status report sharing to Service Supervisor on daily basis
• Coordination with Accounts team for Out Warranty repairs
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating.

DESIRED EXPERIENCE & QUALIFICATION:-

• Bachelor’s Degree
• Minimum of 5 years of experience into Front Desk Management.

Apply Before:-

INTERESTED?

Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.