Front Office Manager Vacancy at Laim Hotel

Position Title: Front Office Manager.

Job Station: Osun State.

INTRODUCTION :-

Front Office Manager job opportunity is available at Laim Hotel for individuals who possess B.sc or HND in any related discipline.

Summary

• The front office manager will be required to conduct his duties in a courteous, safe and efficient manner, in accordance with the company policies and procedures, ensuring that the highest level of service and communication is maintained.

DUTIES AND RESPONSIBILITIES :-

• Responsible for ensuring the smooth operation of the front. Follow up on regarding satisfaction with guest related issues.
• Check-in and check-out, process all payment, sit-up account for each guest upon check-in.
• Supervise check-in and check-out , coordinate all guest requests, inform guests of hotel services, features and room amenities.
• The front office manager must maintain a positive attitude that promote team work within the organization and must possess and display high level of personal standard.
• Effective management of guest relations. Ensure that 90% of guest leaves review and feedback. Submit a quarterly guest satisfaction report.
• Develop and implement annual guest satisfaction strategy with the cooperation and collaboration of the entire team.
• Personally check work to ensure accuracy and attention to details. Continuously assess the work of front desk staff to ensure consistency in standard.
• Manage the hotel database.
• Leading, selecting, supervising and supporting front desk team.
• Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
• Ensure check-in and check-out process and policies are followed, verifying registration, address and credit information, posting charges.
• Constantly check all machines and equipment to ensure proper running of the front desk.
• Provide pick-up and drop-off services to guest.
• Ensure porters carry out their function effectively and efficiently, provide assistance with guest luggage.
• Liaise with other department on behalf of guest.
• Effective room revenue management.
• Strict implementation of sales processes and procedures. ( Payment Procedure).
• Prepare and manage a yearly budget.
• Prepare weekly forecast.
• Responsible for the financial Management of the department.
• Effective management of room sales.
• Obtain approval from the general manager for any discount

DESIRED EXPERIENCE & QUALIFICATION :-

• Minimum qualification of B.sc or HND in any related discipline with a 4 years working experience as a front office manager in previous employment.

Apply Before :-

13th August, 2020.

INTERESTED?

Interested and qualified candidates should send their CV and cover letter to: jobs@laimhotels.com using the “Job Title” as the subject of the email.

WHO IS Laim Hotel?

Laim Hotel – We are a 5 STAR hotel with the aim of constantly anticipating our customer’s expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations.