Position Title: Global Consumer Lead.
Job Station: Lagos State.
INTRODUCTION :-
Global Consumer Lead job opportunity is available at Tek Experts for individuals who possess relevant qualification.
DUTIES AND RESPONSIBILITIES :-
- Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;
- Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development
- Operational responsibility for KPIs and overall SLA
- Build, implement and maintain business processes
- Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
- Run, analyze reports and create action plans to improve the operation and ensure metrics achievement
What We’re Looking For
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Skills and Competencies:
- A background in delivering consumer support is critical
- Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
- Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
- Committed to self-development and the development of others.
REMUNERATION :-
- An excellent remuneration package
- Prestigious offices in central locations around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offering career development opportunities to meet your full potential.
Apply Before :-
Not Specified.
INTERESTED?
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