Graduate Customer Service Executive Vacancy at Konga Nigeria

Position Title: Customer Service Executive.

Job Station: Lagos State.

INTRODUCTION:-

Customer Service Executive job opportunity is available at Konga Nigeria for individuals who possess relevant qualifications.

Job Profile

• We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.
• The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).

DUTIES AND RESPONSIBILITIES:-

• Answer customer calls and inquiries promptly and respond to emails
• Handle all customer inquiries through social media handle
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information on request
• Identification and escalation of priority issues to necessary channels
• Collecting and analyzing feedback from customers

DESIRED EXPERIENCE & QUALIFICATION:-

• Fresh graduate from any discipline
• Excellent written and communication skills
• Must have good command of English language with great accent
• Good use of Microsoft office suites
• Relevant training and certifications in call Centre or Customer service operations will be an added advantage.
• Knowledge of customer service principles and practices
• Good telemarketing skills
• Data entry and numeracy skills
• Attention to details and accuracy
• Problem analysis and problem solving skills
• Creative thinking skills
• Organizational skills
• Knowledge of any foreign language will be an added advantage.

• A unique opportunity to work in a fast paced, structured and technologically driven environment
• The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.

Apply Before:-

31st August, 2020.

INTERESTED?

Interested and qualified candidates should apply by forwarding their current portrait size picture and updated CV only to: careers@konga.com using “Customer Service Executive” as the subject of the mail on or before the closing date.

Note: All CV should be in word doc and/or pdf formats.

WHO IS Konga Nigeria?

Konga is a leading player in the Nigerian ecommerce space, with over a thousand (1000) employees across the country, over 30 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express etc.