IT Problem Manager Vacancy at Sterling Bank Plc

Position Title: IT Problem Manager.

Job Station: Lagos State.

INTRODUCTION:-

IT Problem Manager job opportunity is available at Sterling Bank Plc for individuals who possess relevant qualifications.

Job Summary
To minimise the adverse impact of underlying cause of one or more incidents) that are caused by underlying errors within the IT Infrastructure, and to proactively prevent recurrence of incidents related to these errors.

DUTIES AND RESPONSIBILITIES:-

• Analyze and report incidence trend data to identify and eliminate root causes.
• Work with the technology stakeholders regarding the maintenance of the Known Error Database.
• Initiate actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
• Lead and facilitate post event investigations into high impact faults.
• Maintain inventory of disputes under analysis, their current progress and status
• Produce statistics and reports to demonstrate performance of the incidence Management process and manage issues through to resolution.
• Identify trends and potential Problem sources (by reviewing Incident and Problem analyses).
• Assign the complaints to appropriate desk for resolution.
• Diagnose faults and determine whether new incidents are related to known errors or existing problem records.

DESIRED EXPERIENCE & QUALIFICATION:-

• Minimum of at least 2 years’ experience in IT service management role

Apply Before:-

2nd September, 2020.

INTERESTED?

Interested and qualified candidates should:

apply online

WHO IS Sterling Bank Plc?

Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.