IT Support Engineer Vacancy at an FMCG Company - Ascentech Services Limited

Position Title: IT Support Engineer.

INTRODUCTION:-

IT Support Engineer job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Installing and configuring computer systems.
Responding to IT support requests.
Track computer system issues through to resolution, within agreed time limits.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the company.
Refer to internal database or external resources to provide accurate tech solutions.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Ensure all issues are properly logged.
Follow up to ensure their IT systems are fully functional after troubleshooting.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Prepare accurate and timely reports

DESIRED EXPERIENCE & QUALIFICATION:-

Bachelor’s Degree in Information Technology or Computer Science.
1 – 2 years work experience as an IT Support Engineer or Technical Support Engineer in a similar industry.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages.
Knowledge of computer hardware and networking systems.
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal Good time management skills.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.

Apply Before:-

10th July, 2021.

INTERESTED?

Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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