Position Title: Onboarding & Training Specialist.
Job Station: Lagos State.
INTRODUCTION:-
Onboarding & Training Specialist job opportunity is available at Bolt Nigeria for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- We are looking for a Client Onboarding Specialist (COS) to join our exceptional, motivated and successful team.
- The COS is one of the most important parts of our entire business and he/she will safeguard our growth by ensuring our customers have a first-class experience.
- It’s a challenging role, balancing both commercial and experiential priorities, but get it right and it’s one of the most rewarding in the company.
Your daily adventures will include:
- Carrying customers through the on-boarding process (post-sales) and set the tone for the excellent service, they will receive
- Being the main point of escalation for customers, their guardian within the Business
- Spotting opportunities to help customers grow their business, improving revenue in the process
- Helping to identify customers that are ‘at risk’ and set recovery plans in place to win them back round
- Ensuring that for every customer, we know what they love (and don’t love) about Bolt Business
- Helping to determine, design and develop new ways for our customers to get the most out of our platform
- Ensuring smooth customer transitioning and training as our product develops.
DESIRED EXPERIENCE & QUALIFICATION:-
- BA / B.Sc degree or equivalent experience including 2+ years of customer onboarding/success experience in SaaS, software, or applicable fields
- Demonstrated “coachability” with a hunger to learn and succeed
- You’re commercially minded and driven by targets
- You LOVE people; more precisely, you’ve both a passion for and experience in building relationships
- You’re ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
- You’re unflappable; you can juggle everything, all at once and it doesn’t get you down – you just keep on delivering
- Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process
- Sound business judgment, proven ability to influence others
- Strong analytical skills using data visualisation tools like Looker and Google Sheets.
Why You’ll Love It Here
- Your daily duties will have a meaningful impact on millions of people all over the world
- You’ll be surrounded by the most friendly, supportive colleagues you can imagine
- As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
- You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
- Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.
Apply Before:-
Not Specified.
INTERESTED?
Interested and qualified candidates should:
WHO IS Bolt Nigeria?
Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
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