Online Team Lead Vacancy at a Leading Party Supplies Company – Owens and Xley Consults

Position Title: Online Team Lead.

Job Station: Lagos State.

INTRODUCTION :-

Online Team Lead job opportunity is available at Owens & Xley Consults for individuals who possess HND or B.Sc. in any related discipline.

• The Online Team Lead will manage interactions with customers through the company’s digital channels.
• S/he will also receive and process customers online orders as well as respond to customers queries and complaints.

DUTIES AND RESPONSIBILITIES :-

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Ensures customer satisfaction at all times
• Resolve customers complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned.

DESIRED EXPERIENCE & QUALIFICATION :-

• HND or B.Sc. in any related discipline
• 1-2 year’s experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Good initiative, time and stress management skills