Operations Coordinator – LEAN and Process Improvement Vacancy at EHA Clinics (2 Openings)

Position Title: Operations Coordinator - LEAN and Process Improvement.

Job Station: Abuja.

INTRODUCTION:-

Operations Coordinator - LEAN and Process Improvement job opportunity is available at EHA Clinics for individuals who possess Bachelor’s degree.

Summary of Job

• The Operations Coordinator reports to the Operations Manager of the Clinic. S/he will undertake all process improvement duties in line with his / her outline Job description. This includes collecting data on all processes and working with the teams on improvement projects.

DUTIES AND RESPONSIBILITIES:-

• To perform this job successfully, s/he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Duties
Administrative Duties:

• Review existing processes and procedures across various departments and recommends improvements
• Work with various departments to achieve improvement plans
• Lead Kaizen improvements across the organization
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for conferring and coordinating with other departments.
• Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• The task list is neither exhaustive nor restrictive and it is evolving.
• Adheres to EHA Clinics’ Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures
• Adheres to EHA Clinics’ Code of Conduct as well as ethical standards of the field.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note

• Ensure continuing education, training, and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

DESIRED EXPERIENCE & QUALIFICATION:-

• Bachelor’s degree in Business Administration any management related field of study
• LEAN Management Certification and Training

Work Experience:

• A minimum of five (5) years experience handling roles as  process improvement, LEAN implementation

Key Skills and Attributes:

• Computer literacy
• Excellent communication
• Ability to work under pressure
• Humane, empathetic, and supportive bedside manner
• Leadership and teamwork
• Problem-solving and innovative
• Time management and organization
• Attention to Detail

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated, and patient.
• Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
• Must be focused, very detailed, and be creative in making decisions.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.

REMUNERATION:-

Apply Before:-

Not Specified.

INTERESTED?

WHO IS EHA Clinics?

EHA Clinics, a subsidiary of eHealth Africa,  is a chain of clinics spread across Nigeria that provides innovative and technology-driven healthcare to the population. EHA Clinics currently boasts of three Clinics located in Abuja and Kano and is working to expand to other parts of Nigeria. EHA Clinics uses state of the art equipment to bridge the gap in the provision of high-quality diagnostics and healthcare through routine services (general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography…etc) and specialized services (telemedicine, medical evacuation, home care, dental care, ophthalmology, and radiology).

Within every clinic location, EHA Clinics simultaneously implements a Community Health Program which utilizes an innovative financing mechanism to promote universal health coverage and access for the low-income, uninsured and underserved population through a low-cost, pro-poor prepayment scheme.  These programs form the basis of care EHA Clinics provide, catering to different cadres of the population based on economic profiles.

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