Product Associate Vacancy at Fenix International

Position Title: Product Associate.

Job Station: Lagos State.

INTRODUCTION :-

Product Associate job opportunity is available at Fenix International for individuals who possess relevant qualification.

DUTIES AND RESPONSIBILITIES :-

• Assist Service Centers and Customer Service Units in problem solving (high-level technical Support) in conjunction with the Solar Home Systems engineering team based in Kampala (Uganda).
• Conduct training on Products and 1st level Technical problem solving for operational agents (SEAs,FTLs and CSUs).
• Ensure regular updates of training materials, operating procedures, training guides and technical documents related to the Solar Home Systems.
• Assist the Product Portfolio Manager in carrying out field studies on the product ranges and user behavior.
• Assist the Product Portfolio Manager in the monitoring of key indicators during the launches of the new products.
• Prepare detailed Product related reports as required by the Product Portfolio Manager.

Technical:

• Must understand product ideation and development processes.
• Must be able to qualify and quantify the technical failures on our products by utilizing information from various sources (Service Center, Sales teams, Call center)
• Actively listen and document customer recommendations on product evolution.
• Prepare periodic product related reports for key stakeholders.
• Provide technical support to CX team on 2nd level technical issues, liaising with the Ugandan technical product team

Training:

• Training of sales teams to ensure adequate knowledge of first level support across the regions.
• Regularly update/document FAQs and other knowledge materials based on newly identified product issues including post product launch challenges.

DESIRED EXPERIENCE & QUALIFICATION :-

• 3-5 years experience in a Product department
• Experience with Tableau, SQL or other visualization or data management tools
• Good MS Office skills (Word, Excel, PowerPoint)
• Good analytical, incident resolution and product management skills
• Ability to collaborate with multidisciplinary and diverse teams
• Proficiency in English (written and spoken).

Desired Skills and Experience:

• Experience with Tableau, SQL or other visualization or data management tools
• Experience in writing technical support and user guide on products
• Knowledge of mobile payment methods (USSD, Pay As You Go …)
• Excellent command of English.

REMUNERATION :-

Competitive.

Apply Before :-

Not Specified.

INTERESTED?

Interested and qualified candidates should:

Apply Now

WHO IS Fenix International?

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.