Product Support Analyst Vacancy at Babban Gona

Position Title: Product Support Analyst.

INTRODUCTION :-

Product Support Analyst job opportunity is available at Babban Gona for individuals who possess a Bachelor’s Degree in Computer Science, Information Technology or any related field.

DUTIES AND RESPONSIBILITIES :-

Technology Operations:

Analyze user requirements, envision system features and functionality
Design solutions attending to both business and technical considerations
Collaborate with product managers, team leads and other software developers
Work closely with end-users to ensure technical compatibility and user satisfaction
Work on bug fixes and improving application performance
Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:

Carry out extensive research to identify needs that new or improved products can fulfill.
Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:

Bring product development programs to a successful conclusion — on time and within budget.
Develop schedules for each phase of the development program and monitor progress against targets. Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.

Communication:

Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

DESIRED EXPERIENCE & QUALIFICATION :-

Bachelor’s Degree in Computer Science, Information Technology or any related field;
Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access)
Proven problem solving abilities;
Good communication skills;
Strong analytical and conceptual skills;
Be open and creative;
Strong computer and application skills;
Goal oriented, self-motivated, confident, thorough and tenacious;
Positive attitude to work;
Customer-oriented – Adaptability and flexibility to quickly adjust to changing environments and product offerings.

Start Up Environment:

Thrives in a fast paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

Extensive experience leading a complex organization and passion for getting into details to identify root cause of issues and create innovative solutions.

REMUNERATION :-

Salary and benefits are competitive, commensurate with experience.

Apply Before :-

Not Specified.

INTERESTED?

Interested and qualified candidates should send their Resume and Cover Letter to: careers@babbangona.com using the Job Title as the subject of the mail.

WHO IS Babban Gona?

Babban Gona Agricultural Franchise is a financially sustainable, high impact and highly scalable social enterprise, which is part-owned by the farmers it serves. Babban Gona is an innovative model designed to serve the bottom of the pyramid and transform agriculture into a job-creation engine. Through this agricultural franchise, Babban Gona offers a suite of services to smallholder farmers, helping them to overcome the challenges of fragmentation and low economies of scale.

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