Provider Account Manager Vacancy at 54gene

Position Title: Provider Account Manager.

Job Station: Lagos State.

INTRODUCTION :-

Provider Account Manager job opportunity is available at 54gene Nigeria for individuals who possess relevant qualification.

DUTIES AND RESPONSIBILITIES :-

Sales Delivery:

• Drive delivery of revenue targets for the diagnostics business in assigned accounts
• Meet or exceed the sales goal(s) for the assigned accounts and/or territory by consultatively selling Diagnostics services
• Work with the Director of sales and Customer support and the leadership to develop, evaluate and refine overall product and sales strategies.
• Continuously assess provider channel strategies to develop current partners further and recruit new ones as necessary
• On an ongoing basis, tracks sales performance, review sales forecasting and sales trend in assigned accounts, in conjunction with the Sales Director and other relevant stakeholders
• Educate providers on new diagnostics trends in line with the 54gene diagnostics strategy
• Generate weekly reports on provider accounts performance that are shared with the Director of sales and customer support for consolidation
• Ensure diligent and timely negotiation for renewing contract/compliance Implement sales strategies, tactics and initiatives to support the attainment of predetermined sales goals, including the prioritization of accounts, identification of decision-makers and utilization of sales tools.
• Stay abreast of trends in the Diagnostics industry to generate market insights leading to the development of products that consolidate 54gene’s position as a leader in molecular diagnostics
• Provide input on solutions, new services or areas of technology that will enhance the current sales strategy
• Communicate with both internal and external stakeholders, to implement strategies and corrective measures that guarantee client’s satisfaction
• Participate in external training and development opportunities appropriate business management methodologies and practices to foster a culture of client relationship and operational delivery / optimization excellence
• Represent 54gene at industry meetings and various regional and national trade shows and membership meetings
• Drive and maintain full compliance with Group policies and international laws relevant to channel management, in particular anti-corruption

Client Relationship Management:

• Communicate with prospective clients to understand their needs, and explain 54gene Diagnostics value; build new client relationships based in trust and respect
• Identify and pursue all outbound leads for Diagnostics in line with the organization’s strategy
• Document activity and report progress on an ongoing basis within the 54 gene sales database(s)/CRM system(s)
• Act as a client advocate with focus on improving the client experience
• Provide continued client engagement on 54gene products and services
• Facilitate and lead meetings between 54gene and customers to proactively co-develop operational, business, and/or project related solutions, and/or resolve conflict and manage business risk as needed
• Manage and meet client expectations by collaborating with and communicating customer priorities and project resource requirements to 54gene teams
• Ensure performance tracking and analytics to optimize service delivery are in place; ensure adequate progress is made toward meeting contractual goals/milestones
• Communicate gap areas to management to address major issues impacting delivery of current and future business; escalate to leadership if appropriate for issue resolution
• Document all activities and customer information in CRM system
• Meet with key clients on a regular basis and provide feedback to the Director of Sales of Customer Support, Marketing Operations and senior management on client satisfaction and needs. 

DESIRED EXPERIENCE & QUALIFICATION :-

Knowledge, Skills & Abilities:

• Ability to prioritize and organize work responsibilities to meet deadlines
• Strong persuasion and negotiation skills, including demonstrated track record selling to C-level executives
• Strong problem-solving skills, attention to detail and ability to follow-through
• Strong presentation skills, proven ability to communicate with diverse audiences, internally and externally
• Superior interpersonal skills, with emphasis on relationship building and networking; excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Exceptional written and verbal communication skills
• Proficiency in Microsoft Office and CRM/client database software systems
• Knowledge of the Diagnostics industry in Nigeria, preferred
• Ability to thrive in a complex, cross-functional and science-driven environment
• Cross-cultural competency; ability to work with a diverse, global team
• English fluency.

Education & Certifications:

• Bachelor of Science in a Biological Science, Chemistry, Biotechnology, Nursing or Clinical Degree or related field; required; Advanced Biological Science Degree is preferred.

Experience:

• 2 – 3 years of experience in sales/business
• 2+ years of experience as an account manager/account executive preferably in the biotechnology/diagnostics products market
• 2+years commercial experience in the healthcare, life sciences, or pharmaceutical industry;
• Demonstrated success working in a fast-paced, swiftly changing entrepreneurial environment; experience in rapidly growing companies, preferred
• Experience working in a company based in multiple locations, preferred; global experience a plus.

Apply Before :-

Not Specified.

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