Quality Assurance Analyst (Customer Service) Vacancy at Contec Global Group

Position Title: Quality Assurance Analyst (Customer Service).

Job Station: Lagos State.

INTRODUCTION:-

Quality Assurance Analyst (Customer Service) job opportunity is available at Contec Global Group for individuals who possess relevant qualiifcations.

Job Description

  • The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.

DUTIES AND RESPONSIBILITIES:-

  • Quality Assessment
  • First Contact resolution
  • Complaint resolution and ticketing
  • Conduct regular checks on measures taken to handle customer complaints.
  • Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.

DESIRED EXPERIENCE & QUALIFICATION:-

  • HND / B.Sc from any higher institution
  • Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
  • The same or related Sector (FINTECH, E-Payment, Mobile Money)
  • Proficient in the use of Excel and general Microsoft Office tools.
  • Data Analytics Skills.

Apply Before:-

25th September, 2020.

INTERESTED?

Interested and qualified candidates should:

apply online

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