Service Center Associates Vacancy at Fenix International (Enugu & Kwara)

Position Title: Service Center Associate.

INTRODUCTION :-

Service Center Associate job opportunity is available at Fenix International for individuals who possess Degree or diploma in a relevant field from a recognized institution.

Job Objective

Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

DUTIES AND RESPONSIBILITIES :-

Key Responsibilities

Provide excellent customer service to all Fenix Nigeria customers at all times
Attract new and existing customers to the Service center
Supervise the movement & stock count of Fenix Nigeria inventory to and from the Service Center
Provide periodic reports on customer engagement and stock count to Senior Service Center Center Associate

Deliverables and Activities
Customer Engagement:

Customer Liaison- Serve as a liaison between the customer and Fenix
Information Accuracy- Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
Courtesy Calls- Make courtesy calls to Fenix customers as requested
End-to-end Experience- Ensure all Fenix customers have a great end-to-end customer experience

Problem Solving:

Resolve Customer Queries- Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
Diagnose Technical Issues- Diagnose technical issues with the customer units and support in the swapping process
Escalation to Manager- Escalate issues or questions to manager if you cannot resolve them

Data Management:

Inventory Reporting- Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
Data Entry- Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
Customer Feedback Data- Help collect data on Customer feedback and satisfaction

Inventory Management:

Unit Inventory- Supervise and monitor the collection and disbursement of sales and service unit inventory (including accessories) in the Service Center

Product Development :

Assist with product development through conducting field tests and surveys when required

DESIRED EXPERIENCE & QUALIFICATION :-

Degree or diploma in a relevant field from a recognized institution
1-2 years experience
Should be fluent in English and at least 1 other local language from the region you are applying
Conversant with use of computers
Critical thinking skills.
Good influencing and negotiation skills.
Flexibility with ability to work under pressure to meet deadlines.
Competent with computers including Microsoft Office packages, Fenix dB, Fenix Fire, and other Google products such as Forms, Sheets , Docs and Slides etc.
Excellent verbal and written communication skills.
Team player who is able to work independently.
Ability to establish and maintain effective working relationships with internal and external customers.
Demonstrate a high level of professionalism and integrity.
Should demonstrate both verbal and written communication skills.

Highly Desired Skills:

Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas

REMUNERATION :-

Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.

Apply Before :-

Rolling

INTERESTED?

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Important Information / Notice
In your cover letter, please be sure to highlight the following:

Why you are interested in Fenix International, and
What excites you about this particular role.
We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role

WHO IS Fenix International?

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

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