Position Title: Service Centre Supervisor / Service Coordinator.
Job Station: Lagos State.
INTRODUCTION:-
Service Centre Supervisor / Service Coordinator job opportunity is available at Ascentech Services Limited for individuals who possess
DUTIES AND RESPONSIBILITIES:-
- Oversee daily operational activities on job pendency and reduction of the branch
- Allocation of Jobs to the technician & monitoring
- Review on Daily Working Report with team and taking corrective measures
- Coordination with Parts officer for raising the parts orders & tracking
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Ensure Quality Service Delivery with minimum Repeat Repair
- Reduction of customer escalations
- Daily Monitoring of technician productivity
- Weekly Budget preparation for Service operations & approval from Service Manager
- Preparation of part failure report & sharing to service manager
- Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
- Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
- Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
- Review of service center staff and taking corrective measures
- Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
- Ensuring service cost reduction through proper inventory control method
- Responsible for Technician Skill monitoring & Productivity improvement
- Responsible for arranging training to front, backend & field force team
- Ensure compliance to service standards
- Responsible for defective stock recovery
- Responsible for Trade Satisfaction by resolving pending complaints
- Retail visit for service feedback & working on improvement areas for channel delight
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating
DESIRED EXPERIENCE & QUALIFICATION:-
- Diploma in Electronics / Mechanical / Electrical / Communication Engineering
- Minimum of 5 years experience into Customer Service Management
Apply Before:-
20th June, 2021.
INTERESTED?
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
WHO IS Ascentech Services Limited?
View More Jobs at Ascentech Services Limited
PLEASE help others by Sharing This Job Opportunity on: