Service Delivery Coordinator (ISP) Vacancy at Alfred and Victoria Associates

Position Title: Service Delivery Coordinator (ISP).

Job Station: Lagos State.

INTRODUCTION:-

Service Delivery Coordinator (ISP) job opportunity is available at Alfred and Victoria Associates for individuals who possess relevant qualifications.

Job Description

• We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

DUTIES AND RESPONSIBILITIES:-

• Supervise and coordinate the Service Delivery Team by managing and monitoring schedules, supervising and filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and Handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team.

DESIRED EXPERIENCE & QUALIFICATION:-

• Great Educational background, preferably in the fields of Computer Science or Engineering for Technical Project Managers.
• Proven working experience as a project administratorin the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Should be able to handle and supervise large projects for installations

Demand on the job:

• All candidates must have ISP experience.

REMUNERATION:-

Apply Before:-

INTERESTED?

Interested and qualified candidates should send their CV to: recruitment@alfred-victoria.com using the Job Title as the subject of the email.

WHO IS Alfred and Victoria Associates?