Software Support Engineer, Level 2 – Application Lifecycle Management (ALM) Vacancy at Tek Experts

Position Title: Software Support Engineer, Level 2 - Application Lifecycle Management (ALM).

Job Station: Lagos State.

INTRODUCTION :-

Software Support Engineer, Level 2 - Application Lifecycle Management (ALM) job opportunity is available at Tek Experts for individuals who possess relevant qualifiactions.

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Join our team of amazing engineers and help solve our customer’s complex tech issues.
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

DUTIES AND RESPONSIBILITIES :-

• Provide excellent customer service to clients who are experiencing technical support problems.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives.
• Ensure constant self-development using day to day work, web-based training, and any other available tools.

DESIRED EXPERIENCE & QUALIFICATION :-

• 1-2 years’ experience in technical support.
• Experience with Windows/ Linux server operating systems.
• Knowledge of programming languages, networking, databases or UIТs will be an added advantage.
• Experience in customer service is a must.
• Interest or exposure to software development and support.
• Bachelor’s Degree or equivalent technical certifications.
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer-orientated, motivated to take charge of both customer engagement and problem.
• Fluent in English.

Apply Before :-

Not Specified.

INTERESTED?

Do you meet the criteria listed above? Apply by clicking on the “Apply button below:

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WHO IS Tek Experts?

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.