Team Lead, Customer Advocacy Center Vacancy at ipNX Nigeria Limited

Position Title: Team Lead, Customer Advocacy Center.

Job Station: Lagos State.

INTRODUCTION :-

Team Lead, Customer Advocacy Center job opportunity is available at ipNX Nigeria Limited for individuals who possess relevant qualiifcations.

Purpose of the Job

• To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

DUTIES AND RESPONSIBILITIES :-

• Customer Satisfaction.
• Quality Assurance Monitoring.
• Implement Service Standards.
• Advocate for Customers.
• Service Delivery Performance Measurement.
• Workforce Management.
• Any other duties assigned by manager.

DESIRED EXPERIENCE & QUALIFICATION :-

• University Degree in Sciences, Social Sciences acceptable (2.2 / Upper Credit)
• Postgraduate Degree (MBA, M.Sc., etc.) an added advantage.
• Professional qualification in Customer experience management an added advantage.

Work Experience:

• Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
• Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
• Good interpersonal, work flow management and communications skills.
• Experience in similar roles within IT or Hospitality environment, preferably both.  
• Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
• Ability to demonstrate a mature understanding of key Business needs.
• Excellent documentation and PowerPoint presentation skills.
• Good project and time management skills – Ability to work independently and manage one’s time.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Apply Before :-

30th September, 2020.

INTERESTED?

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WHO IS ipNX Nigeria Limited?

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.