Technical Support Engineer (i-TAC Engineer) Vacancy at ipNX Nigeria Limited

Position Title: Technical Support Engineer (i-TAC Engineer).

Job Station: Lagos State.

INTRODUCTION :-

Technical Support Engineer (i-TAC Engineer) job opportunity is available at ipNX Nigeria Limited for individuals who possess B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering.

DUTIES AND RESPONSIBILITIES :-

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

DESIRED EXPERIENCE & QUALIFICATION :-

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

Apply Before :-

30th June, 2020.

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WHO IS ipNX Nigeria Limited?

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.