Position Title: Technical Support Engineer.
Job Station: Lagos State.
INTRODUCTION :-
Technical Support Engineer job opportunity is available at Tek Experts for individuals who possess relevant qualification.
DUTIES AND RESPONSIBILITIES :-
- Act as the advanced technical contact for troubleshooting customer issues
- Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
- Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
- Seek supplemental training to improve performance and develop a specialization
DESIRED EXPERIENCE & QUALIFICATION :-
- At least 1 years’ experience in a technical or customer support role
- Strong research, problem-solving and troubleshooting skills
- Ability to work well independently and as part of a team
- Excellent customer service skills
- Passion for technology and learning
- Good knowledge of at least one relevant technology
Apply Before :-
Not Specified.
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